Australia Post - Delivering Disappointment

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Yesterday just after 6am you mentioned an issue of items going missing from the Australia Post delivery system.

I’m still trying to get answers out of Australia Post regarding who actually signed for a parcel that I paid hundreds of dollars for
Australia Post claims they delivered it but I don’t have the parcel.

The e-Parcel system allows me as the customer to track the parcel through each stage of the Australia Post delivery stages and requires a signature on delivery.

The problem comes about when anyone can sign or even anything can count as a signature.

Initially they wouldn’t talk to me and officially they won’t  because their delivery contract is with the supplier because they sent the parcel.

My supplier says they have done their bit and rely on the signature as proof that the parcel has been delivered but recently have started to include insurance on packages sent because customers are not getting their package they paid for.

On delivery Australia post require no ID and I’ve heard many stories of parcels just being left at the wrong address where an honest person finds them on their doorstep and takes them to the correct address

Suppliers rely on a signature obtained by Australia post to Prove the package was delivered, but if that so called signature is just a squiggly line does that prove Australia Post delivers anything except disappointment?

Turn It Up
I’m Michael Robinson

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Proudly supported by:

 Bow Bow Plumbing.

 .....A COMPANY YOU CAN TRUST

 .... A COMPANY YOU CAN CALL ON.

I want to thank the team from Bow Bow Plumbing.
Commercial plumbing maintenance, based in (not limited to) the Sydney area.

I've known them for a long time and always been impressed by them. 
Bow Bow Plumbing brings a work ethic to the job that we need
more of in the business world.

If you have need for a commercial plumber, check him out.

http://www.bowbowingplumbing.com.au/

Commercial Plumber - Service List 
We can service but not limited to, Blocked Drains, Hot Water systems, Water Leaks, Gas Services, Cistern Repairs, Gas Heaters, Sewage, water tanks, pumps, Industrial Plant Maintenance, thermostatic mixing valves, backflow prevention control devices, storm water pump systems. We can also provide Installation and servicing of brands such as Zip, Rheem, Billi, Quadra, Trio and other units. Our Plumbers also provide Commercial Plumber maintenance service..

Australia Post = FAIL

AUSTRALIA POST = FAIL

Anyone who has ever tried to resolve a lost parcel problem will understand the frustrations I’m currently having with Australia Post.....

….and that seems to be quite a lot of people.

A few months ago I ordered a package of goods worth almost three hundred dollars from Melbourne and the company 

("the company" is also known as Paddy Melon or MFCD.net and Melbourne Food Depot apparently were supposed to be a reputable company ..... hmmmm see notes below for the saga of their most recent email to customers on this.)

....well they sent it out via Australia Post using a service that requires a signature.

The online tracking system claims that the parcel was signed for and delivered at time on a certain day that I know that no one was at our home so this is where it gets problematic.

Australia Post say that they not only delivered the parcel but they have a signature, albiet a squiggle (see notes below as Australia Post won't official speak to a parcel recipient only a sender),  so that is the end of it.

The company I ordered the goods from says if Australia Post has a signature then they have discharged all their duties and that is the end of it.

It doesn’t matter to Australia Post where the parcel was actually delivered or who actually signed for it, or perhaps if the driver may have dropped it anywhere and just faked a signature.

….Turn It Up

p.s.

Fair Trading have made inquiries and also advise that they cannot help since Australia Post claims to have a signature .... it doesn't seem to matter to anyone that the signature (I've been told but no one will show me) is non legible.

I was told the signature is nothing more than a squiggle.

About 6 weeks into this saga MFCD.net sent an email to all their customers basically saying that a LOT of their parcels have been going missing despite Australia Post getting signatures and this was looking bad on them so they were changing their policy and implementing an optional insurance on deliveries ....

Although this is clear admission that many other customers also haven't gotten their deliveries neither Melbourne (F for FAIL) Food Depot MFCD.net nor Australia Post will admit there is a problem, nor will they fix it ....yet.

....continues......

Michael

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UNDERSTANDING BAR-STOOL ECONOMICS AND THE CARBON TAX

http://turnitupmike.blogspot.com/2011/03/bar-stool-carbon-tax-economic-modelling.html

***********************************************************

Proudly supported by:

I want to thank the team from Bow Bow Plumbing.
Commercial plumbing maintenance, based in (not limited to) the Sydney area.

I've known them for a long time and always been impressed by them. 
Bow Bow Plumbing brings a work ethic to the job that we need
more of in the business world.

If you have need for a commercial plumber, check him out.

http://www.bowbowingplumbing.com.au/

Commercial Plumber - Service List 
We can service but not limited to, Blocked Drains, Hot Water systems, Water Leaks, Gas Services, Cistern Repairs, Gas Heaters, Sewage, water tanks, pumps, Industrial Plant Maintenance, thermostatic mixing valves, backflow prevention control devices, storm water pump systems. We can also provide Installation and servicing of brands such as Zip, Rheem, Billi, Quadra, Trio and other units. Our Plumbers also provide Commercial Plumber maintenance service..
See more at

http://www.bowbowingplumbing.com.au/