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Showing posts with label policy. Show all posts
Showing posts with label policy. Show all posts

Friday, November 4, 2011

The customer service phone call impasse



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Bow Bow Plumbing.

 .....A COMPANY YOU CAN TRUST

 .... A COMPANY YOU CAN CALL ON.



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I would imagine that most people have faced a similar challenge as I had yet again yesterday afternoon talking with a call center operator in far east Asia who was sticking to their company’s policies asking me to confirm all my personal account details.

I’ve had this challenge before when companies call me.
Here’s how it usually plays out.

I answer the phone and they say “Hello, is that Mr Robinson”.
I always ask them who is is asking.
Yesterday, the lady said she was from Optus Customer Service then she asks me to confirm my ID.  
Now I understand that have to be certain that they are speaking with the account holder.  That is their policy and I understand that.
Normally I’d speak with my accounts broker.
One of the reasons is that when call centers call me, I don’t give out those details because I can’t verify that they are  who they say they are.  That is MY policy.
They could be anyone calling me and asking for my date of birth, full name and billing address, am I likely to tell give those details out?

Turn It up
I’m Michael Robinson
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Proudly supported by:

 
Bow Bow Plumbing.

 .....A COMPANY YOU CAN TRUST

 .... A COMPANY YOU CAN CALL ON.


I want to thank the team from Bow Bow Plumbing.
Commercial plumbing maintenance, based in (not limited to) the Sydney area.

I've known them for a long time and always been impressed by them. 

Bow Bow Plumbing brings a work ethic to the job that we need
more of in the business world.

If you have need for a commercial plumber, check him out.



Monday, December 6, 2010

Give prevention a genuine chance before saying it hasn't worked.

Hot on the heels of the recent drug-legalisation group's big promotional tour to Australia the Sydney Morning Herald has published a news story about the floundering Federal and state governments' amphetamine crack down.

But what more can Australia's current drug policies do when we have the government advisory body itself divided and floundering on focus and direction and so instead of having clear and focussed policy with clear direction, backed up by action by law enforcement supported by education and medical intervention. Instead we have a half baked drugs policy that guarantees its own failure, and you might well ask is that in fact their way of setting Australia up for full blown legalisation?

Of course critics of "Prevention" will say it has failed, and will point things like the cost of this $20 million amphetamine crackdown program and the lack of its effectiveness & say it has failed but what they won't say is that the government's own drugs policy advisors have managed to white ant government drug policies to ensure their failures to put Australia in a no-win situation.

So we have a Federal Labor government needing the Greens to retain power and the NSW March state governments election very much dependent on what the major political parties do on policies like drug policies and their dances with the minor parties. There are some who want to swap preferences and do a merry dance with the Greens. You know what I say...Turn It Up. I'm Michael Robinson.


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Links for similar and related stories

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Proudly supported by:

I want to thank the team from Bow Bow Plumbing.
Commercial plumbing maintenance, based in (not limited to) the Sydney area.

I've known them for a long time and always been impressed by them. 

Bow Bow Plumbing brings a work ethic to the job that we need
more of in the business world.

If you have need for a commercial plumber, check him out.



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Where to Listen:
Turn It UP Mike Segment can be heard 
on Radio 2SM and stations on the Super Network
Monday to Friday with Grant Goldman.
http://www.2sm.com.au
click on Grant Goldman and Listen Live online

How to Contact
To sponsor this segment on the 2SM
Super Radio Network and
online email me at
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Thursday, December 2, 2010

Our Freedoms under attacks

Today The Australian newspaper carries survey results from a Macquarie University survey that reminds us that some in our society are so closed minded that they put the views of atheists and agnostics forward as true and factual and anyone with any other view is treated as somewhat mentally ill and derided.
This has been an attitude by those with spontaneous and self inspired wisdom on the “left” of political discourse and it is hypocritical because if someone had labelled those who don't believe in God has having disturbing beliefs and mocking their views as being simply made up you know they wouldn't stand for it.
Religious instruction in schools is protected by constitutional law (The reason church run schools were given over to the state to run was because the state “promised” to protect these rights) and it is so in order for parents to ensure that the religion they believe is taught to their children.

It isn't a matter for some university lecturer or some philosophy student, or even some radical political social experimenter to decide what your children and mine should be taught about what our family's religious believes. Scripture class is the final place where parents still get to have any influence over how their own children are educated.
I thought we still living in a country where the importance of the family, freedom of religion and freedom of speech were important and protected – yeah right - Turn It Up.


***********************************************************
Links for similar and related stories

***********************************************************


Proudly supported by:

I want to thank the team from Bow Bow Plumbing.
Commercial plumbing maintenance, based in (not limited to) the Sydney area.

I've known them for a long time and always been impressed by them. 

Bow Bow Plumbing brings a work ethic to the job that we need
more of in the business world.

If you have need for a commercial plumber, check him out.



***********************************************************

Where to Listen:
Turn It UP Mike Segment can be heard 
on Radio 2SM and stations on the Super Network
Monday to Friday with Grant Goldman.
http://www.2sm.com.au
click on Grant Goldman and Listen Live online

How to Contact
To sponsor this segment on the 2SM
Super Radio Network and
online email me at
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