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Showing posts with label privacy. Show all posts
Showing posts with label privacy. Show all posts

Friday, November 4, 2011

The customer service phone call impasse



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Proudly supported by:

 
Bow Bow Plumbing.

 .....A COMPANY YOU CAN TRUST

 .... A COMPANY YOU CAN CALL ON.



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I would imagine that most people have faced a similar challenge as I had yet again yesterday afternoon talking with a call center operator in far east Asia who was sticking to their company’s policies asking me to confirm all my personal account details.

I’ve had this challenge before when companies call me.
Here’s how it usually plays out.

I answer the phone and they say “Hello, is that Mr Robinson”.
I always ask them who is is asking.
Yesterday, the lady said she was from Optus Customer Service then she asks me to confirm my ID.  
Now I understand that have to be certain that they are speaking with the account holder.  That is their policy and I understand that.
Normally I’d speak with my accounts broker.
One of the reasons is that when call centers call me, I don’t give out those details because I can’t verify that they are  who they say they are.  That is MY policy.
They could be anyone calling me and asking for my date of birth, full name and billing address, am I likely to tell give those details out?

Turn It up
I’m Michael Robinson
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***********************************************************

Proudly supported by:

 
Bow Bow Plumbing.

 .....A COMPANY YOU CAN TRUST

 .... A COMPANY YOU CAN CALL ON.


I want to thank the team from Bow Bow Plumbing.
Commercial plumbing maintenance, based in (not limited to) the Sydney area.

I've known them for a long time and always been impressed by them. 

Bow Bow Plumbing brings a work ethic to the job that we need
more of in the business world.

If you have need for a commercial plumber, check him out.



Friday, June 24, 2011

PINK, and Family, in the pink....but seeing red.


I’m no entertainment reporter but reading through something overnight I thought it deserved today’s comment.

For those who follow the fabulous music entertainer known only by the colour PINK, they will already know that she released a statement just over 12 paragraphs in length on her website yesterday.


PINK wanted to warn fans that they may see some middle fingers in the next few months, which may be their only way, as parents, to keep some of the paparazzi photos from being published.

She went on to explain to fans that because the media situation in America is such that it pays photographers for photos of their new baby, just because PINK is a celebrity, they have decided to show their middle fingers in as many photos as they can in the hope those pictures just may not get published.

Strange world isn’t it when media outlets pry into other people’s privacy and publish photos, even of a baby without the parent’s permission, and call that public interest...

....but can’t show a middle finger because that would be rude....

...Turn It Up.
I’m Michael Robinson


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Links

http://www.pinkspage.com/us/news/important-note-pnk
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UNDERSTANDING BAR-STOOL ECONOMICS AND THE CARBON TAX
http://turnitupmike.blogspot.com/2011/03/bar-stool-carbon-tax-economic-modelling.html




***********************************************************


Proudly supported by:

I want to thank the team from Bow Bow Plumbing.
Commercial plumbing maintenance, based in (not limited to) the Sydney area.

I've known them for a long time and always been impressed by them. 

Bow Bow Plumbing brings a work ethic to the job that we need
more of in the business world.

If you have need for a commercial plumber, check him out.